Terms & Conditions

We offer business support and documentation services to users in New Zealand only. Details of specific services are provided on our website. By accessing our website or engaging our services from outside New Zealand, you acknowledge that we make no representation that our services are appropriate or available in your location.

Purchases can be made via our website. All payments made for our services are non-refundable, except where required by law.

Once a payment has been received, you acknowledge that no refunds will be issued for any reason, including but not limited to cancellation, dissatisfaction, or changes in your circumstances.

Payments for services are due immediately upon use of the "Buy Now" button on the website, or in any other cases, immediately upon provision of an invoice.

All prices are in New Zealand dollars (NZD) and include applicable taxes unless otherwise stated.

By providing your credit card details and making a payment through our website, you authorise us to debit your credit card for the amount due for the services purchased.

You confirm that you are authorised to use the credit card provided and that all payment details are accurate and complete.

We use Stripe (www.stripe.com/nz) to facilitate payments. By accessing our website you agree to be bound by any and all terms and conditions Stripe may have in relation to your use of that facility. We may use other third-party payment processors from time to time, and by proceeding with payment, you agree to the terms and conditions of such third-party providers.

You acknowledge that credit card transactions are subject to approval by your credit card issuer, and we are not responsible for any declined or failed transactions.

You agree to:

1. Provide accurate and complete information, including further or more detailed information when requested
2. Acknowledge that your provision of accurate and complete information in a timely manner is essential to the successful provision of our services to you — inaccuracies, omissions and delays in provision of required or requested information mean that any complaint you may have about our services is invalidated by your non-adherence to this stipulation
3. Not misuse our services or website
4. Abide by all applicable laws and regulations

All content on the website, including logos, images, and text, is owned by us or our licensors and protected by copyright laws. You may not reproduce or distribute any content without our prior written consent.

To the maximum extent permitted by law, we do not accept liability for any damages arising from the use of our services or website.

All sales and transactions conducted through our website are made on a business-to-business basis. Accordingly, the provisions of the Consumer Guarantees Act 1993 (CGA) do not apply. We do not provide consumer guarantees or warranties under the CGA, and liability for breach of any implied or statutory guarantee or warranty is excluded to the maximum extent permitted by law.

To the maximum extent permitted by law, our total liability to you for any claim, damages, or losses arising out of or in connection with the use of our services or website shall be limited to the amount paid by you for the specific service purchased.

We shall not be liable for any indirect, incidental, consequential, or special damages, loss of profits, or damages arising from business interruption, whether in contract, tort, or otherwise, even if we have been advised of the possibility of such damages.

In the event of any dispute, disagreement, or claim arising out of or in connection with these Terms and Conditions or the services provided, the parties agree to the following process:

• First attempt to resolve the issue through good-faith negotiations
• If the dispute cannot be resolved within 30 working days, the parties agree to participate in mediation before pursuing any court proceedings
• Mediation will be conducted in accordance with the Law Society of New Zealand's Mediation Rules or any other mutually agreed-upon process
• Each party shall bear its own costs of mediation

If any invoice for our services remains unpaid after the due date, we reserve the right to charge interest on the overdue amount at a rate of 20% per annum, calculated daily from the due date until payment is received in full.

Additionally, you agree to reimburse us for all costs incurred in collecting the overdue amount, including but not limited to:

• Debt collection costs, which may be charged as a percentage of the outstanding amount or as otherwise reasonably incurred
• Solicitors' fees
• Legal costs for recovery actions, preparation and filing of proceedings, and correspondence

We collect and use personal information in accordance with our Privacy Policy. Our Privacy Policy is available on our website at www.margategroup.co.nz.

We reserve the right to amend these Terms and Conditions at any time. We are under no obligation to inform you of any update. Continued use of the website after changes have been made indicates your acceptance of the revised terms.